Returns & Exchange

RETURN/EXCHANGE PERIOD OF TIME

1. Refunds not applicable on sale or promotional items - a credit note will be issued which can only be used online.

2. Exchanges (full price items): 30 days from date of purchase - Store Credit codes are issued for all return requests, we cannot process direct exchanges. 

3. Refunds (full price items): 30 days from date of purchase

RETURN/EXCHANGE PROCESS

1. You may Return/Exchange any purchased item (s), excluding sale items, for purchases within United States at your own Return/Exchange postage cost. We do not offer free returns. 

2. All Return/Exchange items must be in a new/original, unwashed, unaltered, and unused condition, with all the original packaging and tags attached and returned in good condition also. 

3. If you would like to Return/Exchange an item (s) please notify us by email at customercare@charlieholiday.com. within 30 days of purchase date. At this stage you will receive all return details to be recorded on your Return/Exchange package. 

 

RETURN/EXCHANGE TERMS AND CONDITIONS

1. Our returns department operates Monday-Friday. Once your order is received in our warehouse, we will inspect and process the goods within 48 hours. We will inform you by email confirming your exchange or refund, and how it is being processed to your original form of payment.

2. Please note that NO Returns or Exchanges can be made in person at the warehouse. Please contact customer service if you have special requirements regarding this.

3. We do not accept COD deliveries.

4. Please note that if you want to exchange or return boxed goods, they must be returned in the original unmarked packaging and in good condition. If the items are being posted back, please ensure you pack them inside a satchel and do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not exchange or refund the goods.

5. No return or exchange on international orders.

6. Return/Exchange address: Please email us at customercare@charlieholiday.com for returns address.

7. If you have any further questions, please contact customer service at customercare@charlieholiday.com

CANCELLATIONS

1. Should you wish to cancel your order, you must email us immediately at customercare@charlieholiday.com

2. Majority of orders are dispatched within 1-2 days from the order date. 

4. Shipped orders cannot be cancelled.