Returns & Exchange

RETURN PERIOD OF TIME

1. Refunds (full price items): 30 days from date of purchase
This includes items purchased with the 15% off welcome discount code used for signing up to our newsletter. 

2. Credit only (sale items): 14 days from date of purchase.
Refunds not applicable on sale or promotional items - a credit note will be issued which can only be used online.

3. Exchanges: we are unable to process direct exchanges, you can replace an order for the exchange size and submit your return so you do not miss out on the size you are after. 
Store credit's can be issued for this if preferred. 

RETURN PROCESS

1. You may Return any purchased item(s), including sale items at your own Return postage cost. 

2. All Returns must be in a new/original, unwashed, unaltered, and unused condition, with all the original packaging and tags attached and returned in good condition also. 

3. If you would like to return an item (s) please notify us by email at customercare@charlieholiday.com. within 30 days of purchase date. At this stage you will receive all return details to be recorded on your Return package. 

RETURN/EXCHANGE TERMS AND CONDITIONS

1.CHARLIE HOLIDAY returns department operates Monday-Friday. Once your order is received in our warehouse, we will inspect and process the goods within 48 hours. We will inform you by email confirming your exchange or refund, and how it is being processed to your original form of payment.

2. Please note that NO Returns can be made in person at the warehouse.

3. CHARLIE HOLIDAY cannot accept COD deliveries.

4. Please note that if you want to exchange or return boxed goods, they must be returned to CHARLIE HOLIDAY in the original unmarked packaging and in good condition. If the items are being posted back, please ensure you pack them inside a satchel and do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not exchange or refund the goods.

5. Return/Exchange address: Please email us at customercare@charlieholiday.com for returns address.

6. If you have any further questions, please contact customer service at customercare@charlieholiday.com

CANCELLATIONS

1. Should you wish to cancel your order, you must email us within 24 hours of purchase at customercare@charlieholiday.com

2. Majority of orders are dispatched within 1-2 days from the order date. 

3. Shipped orders cannot be cancelled.