Returns

RETURN PERIOD OF TIME

1. Refunds (full-price items): 30 days from date of purchase. However, the return must be initiated within 21 days of purchase.
This includes items purchased with the 15% off welcome discount code used for signing up to our newsletter.

2. Credit only (sale items): 14 days from date of purchase.
Refunds not applicable on sale or promotional items - a credit note will be issued which can only be used online.

3. Exchanges: we are unable to accept exchanges at this time. You can submit your return and then repurchase the right size once your return has been processed. 
Store credit's can be issued for this if preferred. 

 

RETURN PROCESS

1. You may Return any purchased item(s), including sale items at your own Return postage cost. 

2. All returned items must be in a new/original, unwashed, unaltered, and unused condition, with all the original packaging and tags attached. Please note that if the items once returned are found to not be in original condition, worn, signs of scent or wear they will not be accepted.

3. If you would like to return an item (s) please notify us by email at customercare@charlieholiday.com. within 30 days of purchase date. At this stage you will receive all return details to be recorded on your Return package. 

 

SWIMWEAR RETURNS

We are happy to accept swimwear returns provided they are in the original condition with all tags and hygiene stickers attached. 

Please note, swim bottoms will not be accepted if the hygiene sticker has been removed or altered.

 

RETURN TIMEFRAMES

CHARLIE HOLIDAY returns department operates Monday-Friday.

Once your return is received in our warehouse, we will inspect and process the goods within 48 hours. You will be informed via email confirming your refund/store credit, and how it is being processed.

 

TERMS AND CONDITIONS

1. Please note that NO Returns can be made in person at the warehouse.

2. CHARLIE HOLIDAY cannot accept COD deliveries.

3. Please note that if you want to return boxed goods, they must be returned to CHARLIE HOLIDAY in the original unmarked packaging and in good condition. If the items are being posted back, please ensure you pack them inside a satchel and do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not exchange or refund the goods.

4. Return address: Please email us at customercare@charlieholiday.com for returns address.

5. If you have any further questions, please contact customer service at customercare@charlieholiday.com

 

CANCELLATIONS

1. Should you wish to cancel your order, you must email us within 24 hours of purchase at customercare@charlieholiday.com

2. Majority of orders are dispatched within 1-2 days from the order date. 

3. Shipped orders cannot be cancelled.