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Returns

RETURN TIME PERIOD

If you are not completely happy with your purchase, we are happy to offer the option to return.  

  • Items purchased as a part of our online warehouse sale are final and not eligible for return, exchange or refund. 
  • Eligible returns must be shipped back within  14 days from the date of delivery and are accepted for Refunds and/or store credit.  
  • Eligible returns submitted after 14 days and before 30 days will qualify for  store credit only. 
  • Refunds are not applicable on sale or promotional items - a credit note will be issued which can only be used online. This includes promotional codes and markdown items.  

Please read the return criteria conditions carefully to ensure you are eligible to return. 

You can request a return by emailing customercare@charlieholiday.com.

Exchanges: depending on stock levels we might be able to exchange your item(s). Please submit your return/exchange request and our customer service team will be able to help you.

RETURN CRITERIA

  • Items must be in new and unused condition with all original labels/tags attached.   
  • Items must be unaltered, undamaged and unwashed and free from any markings, make-up, self tanner, odours, pet hair, perfumes, deodorant and washing powder. 
  • If you believe your product is damaged or faulty please send a photo and description of the fault along with the order number to customercare@charlieholiday.com  
  • Original shipping costs where applicable are non-refundable 

SWIMWEAR RETURNS

We are happy to accept swimwear returns provided they are in the original condition with all tags and hygiene stickers  attached.  

Please note, swim bottoms will not be accepted if the hygiene sticker has been removed or altered.  

RETURN SHIPPING

Customers will be responsible for any shipping and handling charges to return any unwanted items. We do not provide prepaid return labels, so you will need to organise this with your local courier. We take no responsibility for missing incoming deliveries of a return. We encourage you to return your item/s via registered or traceable postal services as return parcels remain the responsibility of the customer until received by us. Please note that original shipping charges and taxes/duties are non-refundable. 

 

RETURN TIMEFRAMES

CHARLIE HOLIDAY returns department operates Monday-Friday. 

Once your return is received in our warehouse, we will inspect and process the goods within 48 hours. You will be informed via email confirming your refund/store credit, and how it is being processed. 

  

TERMS AND CONDITIONS

  1. Please note that NO Returns can be made in person at the warehouse.
  2.  CHARLIE HOLIDAY cannot accept COD deliveries. 
  1. Please note that if you want to return boxed goods, they must be returned to CHARLIE HOLIDAY in the original unmarked packaging and in good condition. If the items are being posted back, please ensure you pack them inside a satchel and do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not exchange or refund the goods.
  2. Return address: Please email us at customercare@charlieholiday.com for returns address.
  3. If you have any further questions, please contact customer service at customercare@charlieholiday.com

  

CANCELLATIONS 

  1. Should you wish to cancel your order, you must email us within 24 hours of purchase at customercare@charlieholiday.com
  2. Majority of orders are dispatched within 1-2 days from the order date. 
  3. Shipped orders cannot be cancelled.

INTERNATIONAL RETURNS 

For returns outside of Australia please submit your return request through customercare@charlieholiday.com 

International returns can only be accepted for a refund or store credit. Exchanges are not an option at this time. 

Return processing may take up to 6 business days of receiving to complete. 

We are unable to process your store credit until your item is received and has been inspected by us. 

Duties, taxes, and VAT are not refunded on international returns. 

The cost of return shipping is at the customer's expense, we do not add credit for the cost of return postage.  

We recommend you keep a copy of your return tracking number to allow you to track and monitor your return. We do not accept responsibility for items that are lost or damaged by your chosen courier when being returned to us.